Unsafe Products for Pets

I’m concerned about a product that may be unsafe for my pet. What can I do?

The ASPCA wants to hear from pet owners regarding concerns about the use of particular pet products. This ensures that we are aware of the issues, and thus can direct pet owners to the appropriate resources.

Unfortunately, we do not have the resources to directly handle complaints about pet products. Anyone who has used a product found to be unsafe or unsatisfactory may wish to contact the following organizations that are set up to address consumer complaints:

In New York City

If a problem arises in relation to an animal product obtained from a New York City-based pet shop, and the problem can be tied to the shop, you may wish to contact:
The Department of Consumer Affairs
42 Broadway
New York, NY 10004
(212) 487-4444

In New York State

• The Consumer Union provides very general consumer complaint information, and can be reached at (914) 378-2000.
• The New York State Department of Law, Attorney General's Office
  Consumer Fraud Division
  120 Broadway, 3rd Floor
  New York, NY 10271
  (212) 416-8300
  Consumer complaint forms can be obtained at http://www.oag.state.ny.us/.

Outside of New York

Pet owners living outside of New York City/New York State may wish to contact the following agencies for assistance:

• The Food and Drug Administration (FDA) has jurisdiction over animal feed, medicine and food. The FDA publishes a list of regional offices that can be contacted directly with consumer complaints.
• The U.S. Consumer Product Safety Commission (CPSC) is charged with product safety and risk of injury resulting from consumer products.
  (800) 638-2772

You may also wish to write and/or call the manufacturer of the product in question, as well as the management of the store where you purchased the product to voice your concerns.

Possibly Poisonous?

If you are concerned that a product is toxic or poisonous to pets, the ASPCA Animal Poison Control Center can help.