Managing a shelter or other animal-welfare agency may be the ultimate on-the-job training experience. Every day presents an unpredictable mix of certainties and surprises. Still, you can introduce predictability and stability into many aspects of shelter management.

On these pages, you’ll find ideas and resources to help you establish and operate a professional organization. In doing so, you can better service the animals in your care. And you, your staff, your volunteers, and your community will benefit from an organization that runs smoothly and has the energy, talent, and resources to cope with the day’s surprises.